LAS VEGAS (KLAS) — The U.S. Department of Transportation introduced Monday night that it’ll examine whether or not or not Southwest Airlines is complying with its customer support plan amid major flight cancellations and delays.
Travelers nationwide have been experiencing a nightmare due to a winter storm making its manner throughout elements of the nation.
As of 9 p.m. Monday, nationally 8,291 flights have been delayed and three,973 have been canceled inside, into, or out of the United States, in accordance to FlightAware, a flight monitoring web site.
However, out of these cancellations, 2,908 have been by Southwest Airlines. The airline was additionally answerable for 663 of these delays, in accordance to FlightAware.
In response, the USDOT announced in a tweet that it’s going to examine how Southwest Airlines has dealt with this case saying:
USDOT is worried by Southwest’s unacceptable rate of cancellations and delays & experiences of lack of immediate customer support. The Department will examine whether or not cancellations have been controllable and if Southwest is complying with its customer support plan.
The U.S. Department of Transportation (@USDOT)
At Harry Reid International Airport in Las Vegas, there have been a complete of 291 delayed flights and 358 canceled flights as of Monday evening, in accordance to FlightAware.
Out of these flights Southwest was answerable for 43 delays and 291 cancellations.
Southwest Airlines released a statement on Monday that mentioned they’re working to recuperate from operational challenges and acknowledge “falling short.”
Southwest mentioned within the assertion that they’re working with security on the forefront of the “wide-scale” disruption by rebalancing the airline and repositioning crews and their fleet to serve these touring with them.
“We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. These operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity,” the assertion mentioned. “This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences. We anticipate additional changes with an already reduced level of flights as we approach the coming New Year holiday travel period. And we’re working to reach to Customers whose travel plans will change with specific information and their available options.”
The assertion concluded by saying that they may work to make issues proper for these they’ve let down, together with workers.
“With no concern higher than ultimate Safety, the People of Southwest share a goal to take care of each and every Customer. We recognize falling short and sincerely apologize,” the assertion mentioned.
Travelers can test Reid International’s flight arrivals and departures at this link. Airport officers proceed to urge vacationers to arrive on the airport a minimum of two hours prior to the flight departure and to count on giant crowds.