Technology

Twitter merges misinformation and spam teams following whistleblower claims

Twitter is making a serious change to its group after former safety head Peiter “Mudge” Zatko accused the company of getting lax safety and bot issues. According to Reuters, Twitter is merging its well being expertise workforce, which is in control of clamping down on misinformation and dangerous content material on the web site, with its service workforce. The latter critiques profiles after they’re reported and takes down spam accounts. Together, the mixed group might be referred to as Health Products and Services (HPS). 

The group might be led by Ella Irwin, who joined the company in June and had beforehand labored for Amazon and Google. Reuters says Irwin despatched a memo to employees members, telling them that HPS with “ruthlessly prioritize” its initiatives. “We need teams to focus on specific problems, working together as one team and no longer operating in silos,” Irwin reportedly wrote. 

In a press release despatched to Reuters, a Twitter spokesperson mentioned the reshuffling “reflects [the company’s] continued commitment to prioritize, and focus [its] teams in pursuit of [its] goals.” A supply additionally advised the information group that the teams coping with dangerous and poisonous content material have had main employees departures not too long ago. Merging these two teams could also be the easiest way to make sure that all necessary roles are stuffed going ahead. 

This information comes on the heels of the revelation that Zatko filed a whistleblower criticism towards his former employer. In it, he mentioned Twitter has “extreme, egregious deficiencies” in relation to safety and that it prioritizes person development over cleansing up spam. Shortly after The Washington Post reported on Zatko’s criticism, which additionally raises considerations about nationwide safety, lawmakers from each side of the aisle introduced that they are wanting into his claims. 

In an e mail to workers, Twitter CEO Parag Agrawal defended the company and echoed its spokesperson’s assertion that Zatko’s criticism is a “false narrative that is riddled with inconsistencies and inaccuracies.” You can learn the entire memo, obtained by Bloomberg, beneath:

“Team,

There are information studies outlining claims about Twitter’s privateness, safety, and information safety practices that had been made by Mudge Zatko, a former Twitter government who was terminated in January 2022 for ineffective management and poor efficiency. We are reviewing the redacted claims which were revealed, however what we’ve seen to this point is a false narrative that’s riddled with inconsistencies and inaccuracies, and introduced with out necessary context.

I do know that is irritating and complicated to learn, given Mudge was accountable for a lot of facets of this work he’s now inaccurately portraying greater than six months after his termination. But none of this takes away from the necessary work you’ve carried out and proceed to do to safeguard the privateness and safety of our prospects and their information. This year alone, we now have meaningfully accelerated our progress by way of elevated focus and unimaginable management from Lea Kissner, Damien Kieran, and Nick Caldwell. This work continues to be an necessary precedence for us, and if you wish to learn extra about our strategy, you could find a abstract right here.

Given the highlight on Twitter in the intervening time, we will assume that we are going to proceed to see extra headlines within the coming days – it will solely make our work tougher. I do know that every one of you’re taking loads of pleasure within the work we do collectively and within the values that information us. We will pursue all paths to defend our integrity as a company and set the document straight.

See you all at #OneTeam tomorrow,

Parag”

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