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Ticketmaster parent Live Nation under investigation by DOJ; apology issued to Swift fans

The Department of Justice is investigating Ticketmaster parent Live Nation, the company that sparked chaos and anger this week with its mishandling of ticket gross sales for Taylor Swift’s upcoming “Eras” tour, two individuals accustomed to the matter confirmed to CBS News. On Friday night time, Ticketmaster issued an apology via Twitter to Swift’s fans.

The investigation, which predates the Ticketmaster failure with Taylor Swift ticket gross sales, is specializing in whether or not Live Nation is abusing its market dominance within the ticket business. Ticketmaster’s web site crashed throughout a pre-sale interval this week, sparking anger from fans who waited hours to get tickets, solely to be upset. 

The Justice Department’s antitrust division has lately contacted music venues and contributors within the ticket business to be taught extra about Live Nation’s strategies, with a give attention to whether or not the company has a monopoly over the business, according to The New York Times, which earlier reported the investigation.

This week’s Taylor Swift ticket-sales debacle has sparked renewed requires extra scrutiny of the company. Several lawmakers known as for an inquiry into Live Nation and Ticketmaster, which has bought greater than 115 million tickets to occasions within the first 9 months of the year, up 37% from 2019.

Ticketmaster on Friday night time apologized to Swift’s fans, saying on Twitter: “We want to apologize to Taylor and all of her fans — especially those who had a terrible experience trying to purchase tickets. We feel we owe it to everyone to share some information to help explain what happened.” 

The tweet included a hyperlink to Ticketmaster’s site, the place the company defined why the problems occurred.

On Tuesday, Rep. Alexandria Ocasio-Cortez accused Ticketmaster of performing as a monopoly in ticket gross sales and known as on the company to be damaged up, with the New York Democrat tweeting that the 2010 merger between the company and Live Nation “should never have been approved.”

The web site’s crash has additionally sparked an investigation by Tennessee Attorney General Jonathan Skrmettian, who has launched a probe into how Ticketmaster dealt with the occasion.

After the crash, Ticketmaster canceled Friday’s ticket gross sales for Taylor Swift’s tour.

“Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been cancelled,” the company tweeted

—With reporting by CBS News’ Ed O’Keefe.

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