The 5 Best and 5 Worst Things About Xiaomi Smartphones

LG exit from the smartphone market and Huawei taking a backseat has seen a shift in energy in varied markets world wide. In the US, Motorola made a stunning comeback whereas manufacturers like OPPO and Vivo have been in a position to rise by means of the ranks in international markets. All all through these modifications, Xiaomi remained firmly among the many world’s prime 5 smartphone manufacturers. No longer merely equated as an Apple wannabe, Xiaomi’s model and even sub-brands have established a presence in virtually each a part of the globe, together with the US. As with something, there are many causes to pine for a Xiaomi cellphone or to keep away from one. With the upcoming holidays, you would possibly simply be within the market for a brand new smartphone, and these are a number of the issues you may want to bear in mind earlier than placing a Xiaomi cellphone in your listing.

Yay: The Price is Right

There isn’t any denying that Xiaomi’s largest power is the attract of its pricing technique. Especially within the early days of the smartphone market, only a few even dared to supply smartphones at half the worth of a Samsung or an Apple. Those that do typically minimize too many corners to really make it a worthwhile funding. Xiaomi dared, and its gamble positively paid off, cementing its identify as one of many world’s largest smartphone producers globally, even with no presence within the US.

The purpose Xiaomi succeeded wasn’t simply due to dirt-cheap costs, although. Back then, it provided a mix of respectable and even premium {hardware} specs at inexpensive costs and bought these telephones by the tons of as a way to recoup manufacturing prices. Xiaomi additionally challenged the bias in opposition to “cheap” merchandise by truly delivering high quality smartphones that you just don’t should throw away after the slightest accident. Today, there are far too many manufacturers that make the identical promise, however Xiaomi nonetheless stays not solely a pioneer however the strongest identify in that race.

Nay: US Snub

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While Xiaomi has a robust presence in lots of markets world wide, it stays just about absent within the US. For years, it has been speculated that Xiaomi would ultimately enter that market, particularly after hiring former Google exec Hugo Barra. That by no means got here to be, although, and the company’s solely official merchandise within the nation are nonetheless Xiaomi-branded merchandise or merchandise from sub-brands or affiliate firms, significantly within the wearables and IoT industries.

Getting into the US formally has by no means been straightforward for smartphone makers exterior the nation, and even a giant company like Xiaomi could be stumped on the obstacles to entry. The largest hurdle is getting offers with carriers since customers there nonetheless get their telephones primarily by means of them. There are, in fact, loads of behind-the-scenes negotiations not simply between Xiaomi and US community operators but in addition between these operators and smartphone manufacturers that may not need Xiaomi to have some space on retailer cabinets.

There is all the time the direct-to-consumer route that the likes of ZTE and even Sony (after it closed its US shops) make use of. There are additionally third-party retailers that may be keen to import Xiaomi telephones into the US, although by means of most likely dangerous channels since these merchandise won’t have FCC approval. The downside right here, nonetheless, is that not all Xiaomi, Redmi, and even POCO telephones are assured to work with US mobile networks, making it a reasonably costly gamble that may not repay ultimately.

Yay: Daring innovation

Giants like Samsung and Apple could have the lion’s share of the smartphone market, however their dimension and recognition don’t come with out some prices. Despite having extra resources to throw at concepts, these firms have little or no wiggle room for doing costly experiments to promote to the general public. Despite having larger coffers and buffers, each product needs to be comparatively profitable, or their income take a giant hit, and issues begin to look ugly for buyers and shareholders.

In observe, because of this bigger smartphone makers typically take only a few dangers in venturing out of their consolation zones. They don’t change the system fairly often and typically depend on beauty modifications to promote a brand new product, other than the same old {hardware} upgrades, in fact. Case in level, Samsung, Apple, and even Google have principally caught with the identical charging speeds for years whereas the remainder of the cell world blazes previous them.

Xiaomi isn’t as huge as these two, however that by no means stopped it from boldly going the place no cellphone maker has gone earlier than. It was the primary to push the thought of bezel-less telephones, though vivo and OPPO took it to the acute with popup cameras. It didn’t draw back from placing out a foldable cellphone when solely Huawei and Samsung (and Royole) had been butting heads in that space. It’s additionally burning rubber in breaking the charging velocity barrier, typically with reasonably horrifying implications. It doesn’t all the time leap head-first, however it isn’t as timid as some well-known cellphone manufacturers have been.

Nay: Software is Hard

One facet the place Xiaomi hasn’t precisely been blazing a path is in its software administration. MIUI has historically been seen as an iOS clone, and it was solely not too long ago that it began to develop its personal identification. Even then, it nonetheless strays a bit from what has been thought to be a “standard” Android expertise, although, to be truthful, it isn’t actually alone in that regard. It could, nonetheless, be on the tail finish behind OPPO and vivo in attempting to enchantment to those that want a lighter Android expertise.

A consequence of the heavy modifications that Xiaomi heaps on prime of Android is that it isn’t in a position to roll out Android updates on time or as huge as it could possibly attain. Things are positively altering for the higher these days, with the company promising Android 12 for fairly a very good variety of its most up-to-date telephones. Xiaomi nonetheless has quite a lot of work to do, although, particularly if it needs to cover the handfuls of smartphones it places out every year underneath completely different fashions and manufacturers, and that’s not contemplating but how lengthy it plans to help telephones which can be solely two or three years previous.

Yay: A Xiaomi cellphone for everybody

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Part of Xiaomi’s success might be attributed to its sheer numbers. Last year alone, it launched virtually 50 telephones underneath its Mi, Redmi, and POCO manufacturers. Not all nations see these telephones, in fact, however it does imply that Xiaomi virtually covers the complete world, even when the “Xiaomi” identify itself isn’t obtainable there. It’s positively not a small quantity, contemplating what number of telephones a year different producers launch.

Xiaomi doesn’t simply goal virtually each nation or area both. More importantly, it has a variety for nearly each tier and, due to this fact, each funds. Just since you don’t have the funds for a premium cellphone doesn’t imply it’s a must to surrender what you might love in regards to the Xiaomi expertise. You would possibly even end up gravitating in direction of a Redmi or a POCO, and you’ll nonetheless be a part of the nice huge Xiaomi household.

Nay: Irony of Choice

Having too many decisions, nonetheless, may backfire. To some individuals, it could reek of a company’s desperation and an absence of path, throwing every little thing it could possibly at a wall to see which of them stick. For some consumers, the sheer variety of choices to make and information to juggle can paralyze them and scare them away in direction of different manufacturers with a lot easier messaging, even when they provide completely different fashions for various market tiers.

Xiaomi’s launching a plethora of fashions inside simply months of one another implies that they differ solely ever so barely from each other. This can typically even trigger purchaser’s regret when a more recent mannequin comes out simply after a painstaking decision-making course of to purchase one. It is a method that has labored thus far for Xiaomi, however the smartphone market would possibly attain a tipping level quickly, particularly because it isn’t alone anymore in utilizing that tactic.

Yay: Smartwatches and Smart Homes, oh my!

Although Xiaomi began out as a smartphone-centric company (its first product was truly MIUI, not a cellphone), it has since grown out of its smartphone roots. Like any big tech company at the moment, it has embraced a world of Internet-connected merchandise, from smartwatches to sensible TVs to sensible vacuum cleaners. They don’t all have Xiaomi’s identify on them, however even transient analysis of some strange-sounding model will reveal ties to one in all China’s largest firms. Xiaomi even sells merchandise that don’t have something on to do with technology, like attire or suitcases.

In different phrases, Xiaomi is making a community of merchandise and companies that may go properly collectively, particularly these that may be linked to smartphones, instantly or in any other case. Just like with Apple, customers are immersed in an ecosystem, the place each new funding in that ecosystem has advantages and dividends, particularly if it means having fun with options that you just wouldn’t have entry to in the event you merely paired a Xiaomi Mi Watch with a Samsung Galaxy cellphone.

Nay: Fear, Uncertainty, and Doubt

Being immersed in such an ecosystem, nonetheless, may also have dire penalties, a minimum of in the event you begin listening to tales, theories, and allegations circuitously linked to the merchandise in question. As a Chinese model, Xiaomi isn’t precisely resistant to accusations of being a risk to the US’s nationwide safety due to associations with the Chinese authorities. Even simply the likelihood would possibly already flip off fairly a number of individuals, even these dwelling exterior of the US.

There can be the nonetheless current stigma of Chinese merchandise being of poorer high quality or are usually untrustworthy, regardless of a lot of the world’s electronics hailing from there anyway. It is, in fact, an unfair characterization, particularly for Chinese firms working laborious to ship high quality merchandise.

Yay: Business Model for this Generation

Xiaomi is a younger company in years and in coronary heart. It additionally began out quite a bit smaller in comparison with smartphone makers, who had been already giants within the shopper electronics business even earlier than they dabbled in cell gadgets. Since Xiaomi didn’t actually have the resources again then to adapt conventional business fashions and practices, it determined to show that weak spot right into a power as a way to enchantment to its goal demographic.

Xiaomi initially did virtually all of its business on-line, from gross sales to buyer help. Although older customers might need balked at that concept, it was a success amongst a technology that was extra relaxed with on-line transactions. It allowed Xiaomi not solely to save lots of up because it grew but in addition to reply quicker than these utilizing conventional in-person or cellphone help channels. That mannequin is now being adopted by different cellphone makers, however Xiaomi already has it all the way down to a “T.”

Nay: Customer Support Woes

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Unfortunately, simply because the channels are nice doesn’t imply the communication is simply as nice. There have been quite a few complaints in regards to the high quality of Xiaomi’s customer support, whether or not it’s about responding to questions or following up on repairs. Suffice it to say, Xiaomi hasn’t obtained a stellar grade on what must be one in all its key strengths.

That stated, it might be a bit unfair in charge it on the principally on-line medium of communication or to make a generalization of the company. Different markets have completely different personnel manning these customer support channels, so experiences could differ. Unfortunately, that does trigger some would-be consumers to want extra conventional help channels. After all, it’s laborious to really ignore a buyer in the event that they’re already standing in entrance of you.


The high quality of Xiaomi’s {hardware} and software has made leaps and bounds over the previous few years. It has outgrown that picture of “that Chinese phone” and has change into a power that neither Apple nor Samsung might ignore. Xiaomi’s model, which incorporates Redmi and POCO, continues to overcome many markets world wide, and that’s with out even a presence within the US.

Xiaomi’s costs make its telephones virtually simple, however concerns that transcend {hardware} and software would possibly maintain consumers again. For these within the US, the choice has already been made for them because the company nonetheless refuses to promote their telephones there. For these the place Xiaomi’s telephones can be found, they’re undoubtedly a steal. At least, in the event you’re keen to dwell with the drawbacks which have change into half and parcel of the Xiaomi expertise, for higher or for worse.

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