Las Vegas

Southwest Airlines passengers search airports for missing belongings, luggage

LAS VEGAS (KLAS) — For every week now, Southwest Airlines clients have been with out garments, drugs, Christmas presents, and extra as a result of these belongings sit in luggage checked into flights that had been finally canceled. Owners are starting to get them again after days of preventing for them.

A communication consultant for the airline advised 8 News Now that, “during the worst of this storm, at times, (they) had to move aircraft out of the weather before (they) had available staff to offload bags.”

It left luggage delivered to vacation spot airports earlier than the passenger, and vice versa.

Sumi Ting is one in every of hundreds nationwide who by no means made it on their scheduled flight, however their luggage did. She stated she has been with out her belongings for 4 days after her and her husband’s Christmas day flight from Denver, Colorado to Las Vegas was canceled.

She advised 8 News Now’s Ryan Matthey that airline personnel advised her and others on her canceled flight that luggage couldn’t be retrieved because it was already on one other flight.

The Tings lastly made it to Las Vegas on Thursday, the place they discovered their luggage amongst a sea of unclaimed luggage exterior the airline’s baggage providers office.

“The (Southwest airline worker) asked me for the barcode (on my luggage tag). My husband had it. So, he goes to look at the suitcase and they found it immediately. That was good,” Ting stated whereas holding the handles of 4 completely different suitcases.

The customer support cellphone line continues to see an elevated wait time of an hour or extra, so vacationers, comparable to Ting, are as a substitute going to their vacation spot airports to look for lost luggage.

A Southwest airline worker who was serving to folks discover their luggage at Harry Reid International on Thursday afternoon advised 8 News Now that a number of of these helping are stranded flight attendants or retired airline personnel volunteering. 

Lee Kissner and his grandson walked out of luggage declare on Thursday afternoon with their relative’s luggage. Kissner stated his son’s flight from Denver was additionally canceled over the Christmas weekend, forcing him to drive down for the vacation earlier than leaving Monday to return to work.His luggage made it to Las Vegas after he left.

“My son went to the airport in Denver and they told him the bags were shipped to Vegas, so he could not pick them up. He either had to get them here or wait until they were shipped back,” Kissner stated whereas his grandson held a suitcase and bag. “(There are) medicine left within the luggage and the entire Christmas items. My grandson‘s ready for his Christmas reward, which is in his bag“

“Trying to get the bags back, a little bit frustrating from Southwest with the lack of communication. However, the people here at the airport have been fantastic.”

On Tuesday, a Southwest airline supervisor advised 8 News Now round 3,000 luggage from its clients had been unclaimed on the property. The strategy of retrieving them in particular person has change into extra organized as extra employees are helping and luggage are organized alphabetically in baggage declare.

Though the unclaimed luggage are behind stanchions and different limitations in baggage declare, 8 News Now witnessed a number of folks over the previous three days going round them to search for their luggage themselves. Only Southwest airline personnel are imagined to be behind these limitations, they are saying.

8 News Now additionally didn’t witness stationed safety at these stanchions. A requested interview with a Southwest supervisor was denied.

Instead, the company consultant advised 8 News Now that they “have a massive effort underway to reunite customers with their bags, and we hope to reach every customer over the coming days.”

Those who consider their bag is in a unique location than they’re in are urged to fill out a Baggage Report. This and different details about reimbursements and rebookings will be discovered on its “Travel Disruption” website.

The airline introduced it plans to resume normal operations with “minimal disruptions” on Friday.

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