Maimonides Medical Center racks up patient complaints

Care at Maimonides Medical Center in Borough Park has gotten so unhealthy that one dad mentioned his spouse needed to virtually ship their child on her personal.

The mother rang the decision bell 3 times with out response on the understaffed hospital final month, as she felt the child about to reach, mentioned the Borough Park man who didn’t wish to be recognized.

“She started yelling, ‘Go get a nurse. The baby’s coming out, the baby’s coming out!’ ” the person recalled.

By the time his mother-in-law, who was within the hospital room with the couple, was in a position to get assist, the child was half-way out, he mentioned.

“The nurse came, she was all shocked,” the dad mentioned.

The child was wholesome however “things could have gone very, very wrong,” he added.

The household’s expertise was amongst practically 1,000 complaints collected by the Save Maimonides marketing campaign, a grassroots effort begun final month to counter what it contends is neglect and mismanagement on the 711-bed hospital.

The 711-bed hospital has confronted extreme staffing points.

“The feedback we’re getting from the streets is that this hospital is failing,” mentioned Mendy Reiner, a Save Maimonides chief. “I’d similar to to go on the rooftop and yell, ‘Guys. Government. Whoever it is. Come in and save this hospital.’ “

In addition to staffing shortages, patient considerations embrace a scarcity of air-con.

“It’s like a sauna,” mentioned a doula who helps mothers give delivery at Maimonides and elsewhere. She mentioned she tries to persuade some to ship at completely different hospitals the place they’ve a “beautiful experience.”

“Why do we have to go through this?” she mentioned.

A hospital ad shared on Instagram belies the ongoing issues at the hospital.
A hospital advert shared on Instagram belies the continued points on the hospital.

The state Health Department mentioned it was investigating an air-con grievance.

The hospital, which serves many within the Orthodox Jewish neighborhood the place folks are inclined to have giant households, has one of many busiest maternity wards within the state. There have been 6,380 births there in 2021 down from 7,816 in 2019, state information reveals.

Maimonides has additionally amassed 139 lively Department of Buildings violations, many for its elevators. The hospital and its associated entities have racked up $29,670 in unpaid fines for varied violations together with for an unregistered generator, metropolis data present.

The hospital mentioned it was actively addressing the DOB violations and it had introduced in cellular chillers to supply further cooling.

“Our technicians are continuing to work around the clock to ensure we are maintaining temperature levels that are as comfortable as possible throughout hospital facilities, and conditions have improved in affected areas,” mentioned COO Michael Antoniades.

After a bunch of native elected officers blasted the care at Maimonides final month, the hospital tweeted an appeal to the Jewish neighborhood exhibiting a mannequin in Hasidic dress which mentioned, “For Brooklyn, in Brooklyn” and “Stand with Maimo.”

Community leaders denounced it and it was shortly eliminated.

The struggling hospital treats around 300,000 patients per year.
The struggling hospital treats round 300,000 sufferers per year.
Paul Martinka

“It’s like a white man putting on black face,” mentioned Yosef Rapaport, a podcaster from Borough Park. “It doesn’t take a second to see that this is kind of a mockery.”

Rapaport was handled at Maimonides for COVID-19 in 2020, and says he spent practically two days within the emergency room the place he was virtually ignored.

“The minute they found out I was sort of a public figure, I got the royal treatment. That’s even a worse reflection in my eyes on the management. It shouldn’t be like that,” he mentioned.

A hospital rep mentioned the Hasidic picture was “erroneously posted” and that it had issued an apology.

“We are proud that each year over 300,000 patients trust us with their care, and we actively seek out and utilize patient feedback to continue to make improvements.” mentioned spokeswoman Stephanie Baez noting the hospital couldn’t touch upon particular patient complaints.

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