Phoenix

Family in Chandler ‘disillusioned’ over concert going experience

He initially purchased the tickets as a Christmas current for his household. It ended up being an evening they will always remember

GLENDALE, Ariz. — A Chandler man is talking out after concert tickets he purchased from Ticketmaster had been in a piece with no seats. 

What was purported to be an evening to recollect, changed into one, Vincent Picariello and his household now bear in mind for the incorrect causes.

“I’d like to see consumers treated better for one thing,” he mentioned.

Picariello purchased tickets to the Def Leppard/Mötley Crüe Stadium Tour proper earlier than the pandemic. Postponed twice, there was pleasure when it was introduced the present could be at State Farm Stadium on August 25.

“Both kids love Joan Jett,” he mentioned. “I grew up with Joan Jett, so it was pretty exciting for everybody. Our kids are into music, my son is into hard rock.”

However, once they received there, they discovered that they had nowhere to go.

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“It was a disgrace,” he recalled. “And a debacle. When we got to our section where the seats were supposed to be, we were looking at an open concrete patch and the attendant said the seats were supposed to be over there, that they don’t exist.”

The tickets he purchased, had been for Section 427. But, with no seats, they had been despatched to a special spot, Section 411.

“And we realized we’re looking at the side,” he mentioned. “The closed side of the stage. The sound wasn’t great, you could only see who was standing at the front of the stage, and the sound is garbled and muffled at that point. I bought the tickets where I did because I learned from other concert experiences you want to be in front of the stage to hear the music the best. If you go higher up, there’s a slope so even if people are standing up the kids can see.”

Which is once they had been then given 4 handwritten tickets in two separate sections. So, the household cut up as much as watch what was left of the present.

“So that was shocking and disappointing,” he mentioned. 

Vincent says there have been a bunch of others who additionally had the identical drawback. He was capable of get a full refund, however the entire scenario, he says, ought to’ve been dealt with in a different way.

“When you compare them to other ticket costs, these were like $140 for four people, it’s not cheap,” he mentioned. “You’re paying a good premium price, but not getting premium service.”

12News requested each State Farm Stadium and Ticketmaster what occurred. State Farm Stadium mentioned in a press release:

“The Def Leppard/Mötley Crüe Stadium Tour was originally scheduled in July 2020. The tour was postponed twice due to the COVID-19 pandemic, ultimately taking place on August 25th, 2022. The date of the rescheduled show and its proximity to an NFL preseason game on 8/21 required a modification to the seating plan for the show as temporary seating originally planned for the upper seating level was not able to be installed in the limited time available following the pre-season game and prior to the concert. As a result, a limited number of fans with tickets in this area needed to be relocated to other seating locations throughout the stadium.”

LiveNation additionally launched a press release:

“The original tickets purchased were relocated to a new section. The new seats were better than the original seats purchased, providing a closer viewpoint. However, the fan opted for a refund and was refunded on September 1, 2022. A small percent of fans had their seats relocated for this show. Those fans were able to request a refund if they preferred.”

Picariello although says getting the refund from Ticketmaster was a problem.

“You go to ‘Contact Us,’ you go to ‘Customer Support,’ and they give you a list of questions,” he mentioned. “And the questions don’t better zero in on the person who can help, they give you some stock answers. And then they have the nerve to say, ‘Did that help? Is your problem resolved?’ Of course, it’s not resolved. And then there’s no option beyond that to contact anyone.”

He mentioned it took a direct message to the C.O.O. of Ticketmaster to get the ball rolling for a refund.

“It shouldn’t take that, you shouldn’t have to have the access to tops of an organization to get service,” he mentioned.

The concert wasn’t a whole loss.

“My son was excited for Mötley Crüe,” Picariello mentioned. “We look at the setlist as we’re at these things to see if we can duck out early, and there was no chance of that.”

But he nonetheless says it fell flat of being one evening, they really feel, ought to’ve been nice.

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